{"xsrfToken":"e5a5f01e624b9725024f181a43d28b32dc228177_lout","branding":{"id":"5","key":"its","name":"WVU ITS","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf2bbef1-bfb2-44b2-93bb-27c6cdd61287/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmMmJiZWYxLWJmYjItNDRiMi05M2JiLTI3YzZjZGQ2MTI4NyI6WyJyZWFkIl19LCJleHAiOjE3NDc0NzQyNzMsIm5iZiI6MTc0NzQ3MzY3M30.8R88IAnXSQ7rMzy1uZAxXp8BFRZ4CNf6C_bShg3IUAI&client=ee321d24-86c0-4565-9fe5-7a6588993879&mode=fit","logoId":"cf2bbef1-bfb2-44b2-93bb-27c6cdd61287","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","userInitialAnnouncementHeader":"Welcome to the IT Help Center","userInitialAnnouncementMessageWiki":"<p>Log in to view all our articles and request forms. For assistance, view our <b><a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/34/article/686620678\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help Center log in instructions</a></b>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Help Center","sharedPortalName":"WVU IT Help Center","announcementHeader":"Welcome to the IT Help Center","announcementMessage":"Log in to view all our articles and request forms. For assistance, view our *[Help Center log in instructions|https://wvu.atlassian.net/servicedesk/customer/portal/34/article/686620678]*.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#eaaa00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/29d9ecb2-86a4-44e0-a48c-b98ec7ac2311/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZTMyMWQyNC04NmMwLTQ1NjUtOWZlNS03YTY1ODg5OTM4NzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZDllY2IyLTg2YTQtNDRlMC1hNDhjLWI5OGVjN2FjMjMxMSI6WyJyZWFkIl19LCJleHAiOjE3NDc0NzQyNzMsIm5iZiI6MTc0NzQ3MzY3M30.IM1dLrIG4IaBsvOQ_BKAWqPUmuoB6lOKxpyEKRi-ag0&client=ee321d24-86c0-4565-9fe5-7a6588993879&height=300&mode=fit","bannerMediaApiFileId":"29d9ecb2-86a4-44e0-a48c-b98ec7ac2311","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"its","projectId":10005,"serviceDeskId":5,"name":"WVU ITS","description":"<p>Submit a request for accounts, software, hardware issues, technology purchases, ID cards and general support. Make sure you are signed in before submitting your request. If you are unable to complete a form, please call the ITS Service Desk at 304-293-4444.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"619","name":"Apple DEP Request","descriptionHtml":"","callToAction":"Apple DEP Request","introHtml":"<p>Internal</p>","icon":10470,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"357","name":"Approval Request","descriptionHtml":"","callToAction":"Approval Request","introHtml":"","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1048","name":"Biochem Support","descriptionHtml":"","callToAction":"Biochem Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1043","name":"BMed Support","descriptionHtml":"","callToAction":"BMed Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"311","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"1045","name":"CI Support","descriptionHtml":"","callToAction":"CI Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"892","name":"Classroom Attendance Support","descriptionHtml":"<p>Use this request to get support for the classroom attendance module in mobile ID. Review the <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/article/304350046?src=1090409458\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Classroom Attendance Information here</a></p>","callToAction":"Classroom Attendance Support","introHtml":"<p>Use this request to get support for the classroom attendance module in mobile ID.</p>","icon":10499,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"1052","name":"Classroom Network Help","descriptionHtml":"","callToAction":"Classroom Network Help","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1064","name":"Classroom Support","descriptionHtml":"","callToAction":"Classroom Support","introHtml":"<p>Internal</p>","icon":10581,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""},{"id":"536","name":"Customer Relationship Management (CRM) Assistance (Enrollment Management)","descriptionHtml":"<p>Use new form for CRM Support|https://wvu.atlassian.net/servicedesk/customer/portal/5/create/896?src=1118874258]</p>","callToAction":"Customer Relationship Management (CRM) Assistance (Enrollment Management)","introHtml":"<p>Use new form for CRM Support|https://wvu.atlassian.net/servicedesk/customer/portal/5/create/896?src=1118874258]</p>","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"537","name":"Customer Relationship Management (CRM) Assistance (Shared Services)","descriptionHtml":"<p>Use new form for CRM Support|https://wvu.atlassian.net/servicedesk/customer/portal/5/create/896?src=1118874258]</p>","callToAction":"Customer Relationship Management (CRM) Assistance (Shared Services)","introHtml":"<p>Use new form for CRM Support|https://wvu.atlassian.net/servicedesk/customer/portal/5/create/896?src=1118874258]</p>","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1047","name":"Dentistry Support","descriptionHtml":"","callToAction":"Dentistry Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"588","name":"Dining Services Department Issues or Questions","descriptionHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","callToAction":"Dining Services Department Issues or Questions","introHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","icon":10496,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"587","name":"Dining Services Hardware Support","descriptionHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","callToAction":"Dining Services Hardware Support","introHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","icon":10496,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"582","name":"EmailThisIssue","descriptionHtml":"","callToAction":"EmailThisIssue","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"664","name":"Employee Extended Access","descriptionHtml":"","callToAction":"Employee Extended Access","introHtml":"<p>pulled by Amanda Griffith</p>","icon":10514,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"586","name":"Establish, Update or Remove a Dining Location","descriptionHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","callToAction":"Establish, Update or Remove a Dining Location","introHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","icon":10496,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"976","name":"Follow Me Printing Funding Request","descriptionHtml":"","callToAction":"Follow Me Printing Funding Request","introHtml":"<p>Pharos Billing changes</p>","icon":10484,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"1051","name":"Health Affairs Support","descriptionHtml":"","callToAction":"Health Affairs Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1039","name":"HSC Help Desk","descriptionHtml":"","callToAction":"HSC Help Desk","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"939","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10508,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"55","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"549","name":"ITS Change","descriptionHtml":"","callToAction":"ITS Change","introHtml":"","icon":10550,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1187","name":"ITS Help","descriptionHtml":"","callToAction":"ITS Help","introHtml":"","icon":10466,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"658","name":"ITSM Tools Enhancement","descriptionHtml":"","callToAction":"ITSM Tools Enhancement","introHtml":"","icon":10470,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"436","name":"MAP Printers","descriptionHtml":"<p>Set up a network printer with MAP or request a default printer for a MAP account.</p>","callToAction":"MAP Printers","introHtml":"<p>Set up a network printer with MAP or request a default printer for a MAP account.</p>","icon":10529,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"1041","name":"MDTV Support","descriptionHtml":"","callToAction":"MDTV Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"616","name":"Merchant Request to Accept Mountie Bounty","descriptionHtml":"","callToAction":"Merchant Request to Accept Mountie Bounty","introHtml":"<p>If you are a merchant interested in accepting Mountie Bounty at your place of business, submit a ticket. A member of Mountaineer Card Services will be in contact with you.</p>","icon":10484,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"1044","name":"Micro Support","descriptionHtml":"","callToAction":"Micro Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"622","name":"Micros Menu Updates","descriptionHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","callToAction":"Micros Menu Updates","introHtml":"<p>Use new <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/5/create/891?src=-364459422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dining Services form</a></p>","icon":10496,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"538","name":"MyPrinting Support","descriptionHtml":"<p>Request MyPrinting support.</p>","callToAction":"MyPrinting Support","introHtml":"<p>Request MyPrinting support.</p>","icon":10529,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"597","name":"Network Printer and Konica Minolta Copier","descriptionHtml":"<p>Request setup, changes, and removals for network printers, or request services and supplies for Konica Minolta copiers.</p>","callToAction":"Network Printer and Konica Minolta Copier","introHtml":"<p>Request setup, changes, and removals for network printers, or request services and supplies for Konica Minolta copiers.</p>","icon":10529,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"1046","name":"Palm Support","descriptionHtml":"","callToAction":"Palm Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1049","name":"Pharm/CED Support","descriptionHtml":"","callToAction":"Pharm/CED Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"1050","name":"Public Health Support","descriptionHtml":"","callToAction":"Public Health Support","introHtml":"<p>for Email to Issue requests</p>","icon":10492,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"53","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"629","name":"Report Requests","descriptionHtml":"<p>Retired: use <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/58/create/1063\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wvu.atlassian.net/servicedesk/customer/portal/58/create/1063</a> new Help Center Portal form.</p>","callToAction":"Report Requests","introHtml":"<p>Retired: use <a href=\"https://wvu.atlassian.net/servicedesk/customer/portal/58/create/1063\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wvu.atlassian.net/servicedesk/customer/portal/58/create/1063</a> new Help Center Portal form.</p>","icon":10523,"iconUrl":"https://wvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"934","name":"Research IT Request - 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